1xb is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your own data. We encourage you to read this document carefully before using our services.
1xb ("we", "us", "our", "the Platform") operates the online sports betting and live casino services accessible at https://1xb.cam. In the course of providing these services to registered players in Malaysia and other jurisdictions, we collect and process certain categories of personal data about our users.
This Privacy Policy ("Policy") sets out, in a transparent and accessible manner, the nature of the personal data we collect, the purposes for which that data is processed, the legal bases upon which processing is carried out, the circumstances under which data may be disclosed to third parties, the measures we take to protect your data, and the rights you hold in respect of your personal information.
This Policy applies to all personal data processed by 1xb in connection with the use of our platform, whether accessed via desktop browser, mobile browser, or any application made available by 1xb. By registering an account on 1xb, accessing the platform, or otherwise submitting personal information to us, you acknowledge that you have read and understood this Privacy Policy.
This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
1xb collects personal data through several channels, including account registration, Know Your Customer (KYC) verification, payment processing, platform interaction, and customer support communications. The categories of data we collect include:
Minimum data principle: 1xb only collects personal data that is necessary for the purposes described in this Policy. We do not collect personal data speculatively or for purposes beyond those stated herein.
1xb processes your personal data for the following specific and documented purposes. Each purpose is matched to the category of data used and the legal basis upon which processing is carried out.
| Processing Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, identity data | Contractual necessity |
| Age and identity verification (KYC) | KYC documents, identity data | Legal obligation |
| Payment processing (MYR deposits and withdrawals) | Financial data, payment method data | Contractual necessity |
| Fraud prevention and anti-money laundering | Identity, financial, technical data | Legal obligation / Legitimate interest |
| Responsible gambling monitoring | Betting history, session data | Legal obligation / Legitimate interest |
| Platform security and abuse prevention | Technical data, login records | Legitimate interest |
| Customer support and dispute resolution | Communications data, account data | Contractual necessity |
| Marketing communications (where consented) | Contact data, preference data | Consent |
| Platform analytics and service improvement | Technical data, usage data | Legitimate interest |
1xb relies on one or more of the following legal bases when processing your personal data, depending on the specific purpose and nature of the processing activity:
1xb does not sell, rent, or trade your personal data to third parties for their independent marketing or commercial purposes. We may, however, disclose your personal data to the following categories of recipients where necessary for the purposes outlined in this Policy:
1xb engages reputable third-party service providers to support platform operations. These include payment processing partners (supporting MYR transactions via channels such as DuitNow, FPX, Touch 'n Go eWallet, Boost, and local bank transfers), identity verification providers, fraud detection services, cloud infrastructure providers, customer support platform operators, and email communication services. All such providers are contractually required to process personal data only as instructed by 1xb and in accordance with applicable data protection standards.
1xb may be required to disclose personal data to competent regulatory, governmental, or law enforcement authorities where required by applicable law or in response to a lawful order, subpoena, or formal request. Where permitted by law, 1xb will endeavour to notify the affected user of such disclosures.
In the event of a merger, acquisition, restructuring, or sale of all or part of 1xb's business, personal data held by 1xb may be transferred to the acquiring or successor entity as part of that transaction. Where such a transfer occurs, reasonable steps will be taken to ensure the confidentiality and security of personal data is maintained and that the receiving entity is bound by obligations substantially similar to those set out in this Policy.
We do not sell your data. Your personal data is not sold, leased, or provided to third-party advertisers or data brokers for their own commercial purposes.
1xb retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, accounting, or reporting obligations.
The following general retention periods apply:
Where no specific retention period is prescribed by law, 1xb applies proportionality principles to determine appropriate retention durations, taking into account the sensitivity of the data and the risk of harm from prolonged retention.
1xb implements a comprehensive suite of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, destruction, or accidental loss. These measures include:
Notwithstanding these measures, no data transmission over the internet or method of electronic storage is entirely immune from security risks. 1xb cannot guarantee the absolute security of personal data in all circumstances. In the event of a data security breach that poses a risk to the rights and freedoms of affected users, 1xb will take appropriate steps to notify affected individuals and, where required, relevant authorities.
1xb uses cookies and similar tracking technologies on the platform for a range of functional, analytical, and β where consented to β marketing purposes. By continuing to use the 1xb platform, you consent to the use of cookies in accordance with this Policy.
Most web browsers allow you to control and manage cookies through the browser settings menu. You may set your browser to refuse cookies entirely or to alert you when a cookie is being placed. Disabling strictly necessary cookies may affect your ability to use core platform features. For guidance on managing cookies in specific browsers, refer to the browser manufacturer's documentation.
As a data subject whose personal data is processed by 1xb, you hold the following rights in respect of your personal information. To exercise any of these rights, please contact our support team using the details in Section 15.
Request a copy of the personal data 1xb holds about you and information about how it is used.
Request correction of inaccurate or incomplete personal data held in your account.
Request deletion of your personal data where it is no longer needed, subject to legal retention obligations.
Request that processing of your data be restricted under certain circumstances, for example where accuracy is disputed.
Receive your personal data in a structured, machine-readable format for transfer to another service provider.
Object to processing carried out on the basis of legitimate interests, including profiling for direct marketing.
Where processing is based on consent, withdraw it at any time without affecting prior lawful processing.
Lodge a complaint with the relevant supervisory authority if you believe your data rights have been violated.
1xb will respond to verified data rights requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, with notification to the data subject of the extension and the reasons for it.
How to exercise your rights: Contact us via live chat or email at [email protected] with the subject line "Data Rights Request" and include your account username and the specific right you wish to exercise.
The 1xb platform is strictly intended for individuals who are at least 21 years of age. We do not knowingly collect, process, or store the personal data of individuals below this age threshold. Age verification is a mandatory component of the 1xb registration and KYC process.
Where 1xb becomes aware that personal data has been collected from an individual under 21 years of age, we will take immediate steps to delete the relevant data and close the associated account. If you believe that a minor has registered on 1xb or that a minor's personal data has been submitted to us, please contact our support team immediately at [email protected].
21+ Only: All 1xb services are restricted to players aged 21 and above. Providing false date of birth information to circumvent this restriction is a violation of our Terms & Conditions and may result in immediate account closure and fund forfeiture.
In the course of operating the 1xb platform, your personal data may be transferred to, stored in, or processed in countries other than Malaysia. This may occur, for example, where we engage technology service providers or data processors located in other jurisdictions.
Where personal data is transferred outside Malaysia, 1xb takes reasonable steps to ensure that the receiving jurisdiction provides an adequate level of data protection, or that appropriate contractual safeguards are in place between 1xb and the receiving party to protect the confidentiality and security of your personal data in transit and at rest.
By using the 1xb platform, you acknowledge and consent to the transfer of your personal data across borders as described in this section, subject always to the security and confidentiality obligations described in Section 8.
The 1xb platform may, on occasion, reference third-party services in a non-linked, text-only format. Where any third-party services are referenced, 1xb is not responsible for the privacy practices, data processing activities, or content of those third parties. This Privacy Policy applies solely to personal data collected and processed by 1xb in connection with the 1xb platform.
Payment service providers integrated with 1xb β including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and Public Bank among others β operate under their own privacy policies and terms of service. You are advised to review the applicable privacy documentation of any payment service provider you use to fund your 1xb account.
1xb reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable law, regulatory guidance, platform functionality, or our data processing practices. Where material changes are made, 1xb will notify registered users via email or a prominent notice on the platform prior to the changes taking effect.
The "Last Updated" date displayed at the top of this page will always reflect the date of the most recent revision. The current version of this Policy is accessible at https://1xb.cam/privacy-policy at all times. Your continued use of the 1xb platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with any amendment, you should discontinue use of the platform and may contact us to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 1xb, please contact us through the following channels:
All data rights requests and privacy-related enquiries submitted by verified account holders will receive a substantive response within thirty (30) days. For complex requests, an extension of up to sixty (60) additional days may apply, with advance notification provided.
If you are not satisfied with 1xb's response to a privacy concern or believe that your personal data has been processed in a manner inconsistent with this Policy or applicable law, you have the right to lodge a complaint with the appropriate data protection supervisory authority in your jurisdiction.
For the fastest response, reach out via our 24/7 live chat. Our support team operating on Malaysian Standard Time (MYT, UTC+8) is experienced in handling both general account queries and formal data rights requests.
Six principles that guide how 1xb handles your personal data every single day.
All data transmitted to and from 1xb is protected with 256-bit SSL encryption. Sensitive data at rest is encrypted using industry-standard protocols. We invest continuously in security infrastructure to stay ahead of evolving threats.
1xb does not sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial gain. Your data is used solely to operate and improve the 1xb platform and fulfil our legal obligations.
Access, rectify, erase, or export your personal data at any time. We respond to verified data rights requests within 30 days. Contact [email protected] or reach our live chat team to submit a request in English, Bahasa Melayu, or Mandarin.
We collect only the personal data that is genuinely necessary for account management, transaction processing, KYC compliance, and platform security. We do not collect speculative or unnecessary data categories.
We retain personal data only as long as required by law or necessary for the purpose it was collected. KYC and financial records are retained for up to 5 years per regulatory requirements. Usage data is aggregated after 13 months.
Promotional emails and marketing communications are only sent where you have explicitly opted in. You can withdraw consent at any time through your account settings or by contacting our 24/7 support team β no questions asked.
If you have any questions about this Privacy Policy or want to exercise your data rights, our 24/7 support team is available in English, Bahasa Melayu, and Mandarin. You can also review our Terms & Conditions or visit the 1xb homepage to explore the platform.
Data enquiries: [email protected] Β· Live chat: 3β5 min average response Β· 21+ only. Play responsibly.